Shipping & Delivery

 

 

Welcome to LunaLane, your go-to destination for premium beauty and self-care products!
We're committed to delivering your order efficiently and providing the best service possible. Below, you'll find our shipping and delivery policies:

Processing Time

  • Order Processing: All orders are processed within 1-3 business days.
  • Business Days: Orders are processed Monday through Friday, excluding weekends and holidays.
  • Confirmation: Once your order is processed, you’ll receive a confirmation email with tracking information.

Shipping Rates & Times

Standard Shipping (Free on All Orders):

  • Cost: Free
  • Delivery Time: 7-20 business days
  • Service: Available for all U.S. orders

Express Shipping:

  • Cost: $5.99
  • Delivery Time: 3-10 business days
  • Service: For customers who need their items faster

International Shipping:

  • Cost: Varies by country
  • Delivery Time: 10-20 business days, depending on the location
  • Customs & Duties: Please note that international orders may be subject to customs fees, taxes, or duties based on your country’s policies.

Tracking Your Order

Once your order ships, you’ll receive a tracking number via email. Use this tracking number to follow your package's journey to your doorstep. If you experience any issues with tracking or have concerns about the status of your order, feel free to reach out to us at support@lunalane.store.

Lost, Stolen, or Delayed Packages

We work with trusted shipping carriers to ensure the best delivery experience, but if your package is lost, delayed, or stolen, please contact our support team for assistance. While we are not responsible for packages after they have been handed over to the carrier, we will do our best to help resolve any issues.

Order Modifications & Cancellations

If you need to modify or cancel your order, please contact us at support@lunalane.store within 24 hours of placing your order. Once an order has been shipped, it cannot be canceled or modified.

Contact Us

For any further questions about shipping or delivery, feel free to reach out to us at support@lunalane.store or through our Contact Us page. We're here to help!

Note:

Delivery times are estimated and may vary due to unforeseen circumstances, such as weather conditions, customs delays, or logistical issues.