Returns & Refunds

At LunaLane, we strive to provide you with premium products that meet your expectations. If, for any reason, you're not completely satisfied with your purchase, we're here to help!

Return Policy

We accept returns within 30 days of delivery for most items, provided they meet the following conditions:

  1. Eligibility for Returns:

    • Items must be in their original condition, unused, and in their original packaging.
    • Products must be free from any signs of wear, damage, or alteration.
    • Proof of purchase is required (order confirmation email or receipt).

  2. Non-Returnable Items:

    • Gift cards
    • Items marked as "Final Sale"
    • Personal care items for hygiene reasons (if applicable)

  3. Return Shipping:

    • Customers are responsible for the cost of return shipping unless the item received was damaged, defective, or incorrect.

How to Return an Item

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer support team at support@lunalane.store with your order number and reason for the return. Include any relevant images if the item was damaged or defective.
  2. Receive Return Instructions: We will respond with return instructions, including the address for shipping the item back to us.
  3. Ship Your Return: Securely package the item(s) and ship them to the address provided. We recommend using a trackable shipping service to ensure your return is received.
  4. Receive Your Refund: Once your return is received and inspected, we will process your refund to the original payment method within 5-7 business days. You will be notified via email once the refund is processed.

Exchanges

We currently do not offer direct exchanges. If you wish to exchange a product for a different size, color, or item, we recommend returning the original product for a refund and placing a new order.

Refunds

Refunds will be issued to the original payment method used for the purchase. Please note the following:

  • It may take 5-10 business days for the refund to appear on your statement, depending on your bank or payment provider.
  • Shipping fees are non-refundable unless the item was received damaged, defective, or incorrect.

Damaged, Defective, or Incorrect Items

If you received a damaged, defective, or incorrect item, we sincerely apologize. Please contact us at support@lunalane.store within 48 hours of receiving your order. We will provide instructions on how to return the product at no cost and offer you a replacement or full refund.

Late or Missing Refunds

If you haven’t received a refund within the expected time frame:

  1. Check your bank account again.
  2. Contact your credit card company; it may take some time before the refund is officially posted.
  3. If you’ve done all of this and still haven’t received your refund, please contact us at support@lunalane.store.

Contact Us

For any questions regarding our returns or refunds process, feel free to reach out to us at support@lunalane.store. We're here to assist and ensure you have a positive experience with LunaLane.