Privacy Policy
Effective Date: [01/03/25]
At Lunalane, we value and respect your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website or make a purchase. By using our site, you consent to the collection and use of your information as described in this policy.
Information We Collect
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Personal Information:
When you purchase from our store, as part of the buying and selling process, we collect personal information you provide, such as:- Name
- Email address
- Shipping and billing address
- Payment information (credit card details, PayPal information, etc.)
- Phone number
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Automatically Collected Information:
When you browse our site, we automatically receive information about your device, including your:- IP address
- Browser type
- Time zone
- Cookies and other tracking technologies
We use this information to provide a better user experience and to improve our website's functionality and security.
How We Use Your Information
We may use the information we collect in the following ways:
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To Process Transactions:
We use your personal information to process your orders, payments, and deliveries. -
To Communicate with You:
We may send you order confirmations, shipping updates, and promotional emails (if you opted in). You can opt-out of these emails at any time by clicking the unsubscribe link in the email. -
To Improve Our Services:
We use aggregated data to understand how users interact with our website and services, allowing us to improve our site, products, and customer experience. -
For Security and Fraud Prevention:
We use information such as your IP address and device details to monitor for fraud and protect the security of your account.
How We Protect Your Information
We take reasonable precautions and follow industry best practices to ensure that your personal information is secure. This includes:
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Encryption:
We encrypt sensitive information (such as payment details) using secure socket layer technology (SSL). -
Secure Data Storage:
Your personal information is stored on secure servers, and access is restricted to authorized personnel only.
Despite these measures, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal data, we cannot guarantee its absolute security.
Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted partners who help us provide our services, such as:
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Service Providers:
Third-party companies that assist us with order fulfillment, payment processing, and website hosting may access your information as needed to perform their services. -
Legal Requirements:
We may disclose your information if required to do so by law, or if you violate our Terms of Service.
Cookies and Tracking Technologies
Our website uses cookies to enhance your browsing experience and collect information about how you use our site. Cookies allow us to:
- Recognize your browser and remember your preferences
- Analyze website traffic and usage patterns
You can choose to disable cookies through your browser settings, but please note that doing so may affect the functionality of our website.
Your Rights
Depending on your location, you may have the following rights regarding your personal information:
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Access:
You have the right to request access to the personal information we hold about you. -
Correction:
You can request that we update or correct inaccurate information. -
Deletion:
You may request that we delete your personal information under certain circumstances. -
Opt-Out:
You can opt-out of marketing communications by following the unsubscribe instructions in our emails.
To exercise any of these rights, please contact us at support@lunalane.com.
Third-Party Services
Certain third-party service providers (such as payment processors) have their own privacy policies regarding the information we are required to share with them for transaction-related purposes. We recommend that you read their privacy policies to understand how your personal information will be handled.
Changes to This Policy
We reserve the right to update or modify this Privacy Policy at any time. Changes will take effect immediately upon posting on our website. If we make significant changes, we will notify you via email or a prominent notice on our site.
Contact Us
If you have any questions about this Privacy Policy or the way we handle your personal information, please contact us at:
Email: support@lunalane.com